Surf Boards
FAQ
Some frequently asked questions.
What is the warranty?
Here at ZURK we stand behind all our products nation wide regardless of where you live so you can rest assure knowing your purchase comes backed by a renowned Kiwi Retailer. View more about our warranty here.
What comes in the ZURK bike box?
In all our electric bikes you'll find almost everything you need to get started!
- Your Bike
- Fenders
- Headlight
- Drink holder
- Rear rider rack
- Rear rider pegs
- Basic Tool Kit
- Standard NZ Charger
- Instructional Manual with links to Instructional videos
What are the e-bike laws in NZ?
Please refer to our ebike law page here.
How long does shipping take?
Generally bike delivery will take longer than most small size articles as they are bulky and require more manual handling so on average to most major cities within NZ is approx a 3 - 7 day delivery time.
Are your bikes waterproof?
Our bikes are water resistant and are extremely weather resitant to rain etc. however as best practice we always advise to avoid water as much possible as even though they are extremely capable, water can create a lot more maintenance than necessary sooner rather than later!
Do you offer any payment plans?
We have partnered up with LAYBUY to allow you to split the cost of your ZURK over multiple months. Interest free.
Can I collect my ZURK in person?
Absolutely, please select the pickup option at checkout. You can even choose to have the bike assembled, ready to go on pickup.